- Introduction and Overview
Welcome to Zoobazeuab . This website is operated by Zoobazeuab, headquartered in the Republic of Lithuania. By accessing our website, purchasing our pet grooming combs, or utilizing our services, you agree to be bound by these Terms of Service.
Our commercial activities are directed toward customers located within the European region, and our operations comply strictly with applicable Lithuanian legislation and European Union consumer protection directives.
Brand Name: Zoobazeuab
Official Website: www.zoobazeuab.com
Customer Support Email: comb@zoobazeuab.com
- Orders and Contract Formation
When you place an order on www.zoobazeuab.com, you are offering to purchase our products. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order under legitimate circumstances (such as payment verification failures or suspected fraudulent activity). A binding contract between you and Zoobazeuab is established only when your order is accepted and fulfillment processes are initiated. - Shipping and Delivery
We partner with major international carriers, including DHL, FedEx, and UPS Priority services, to deliver orders to customers across Europe.
Estimated Delivery Timeframe: Standard delivery typically requires 7 to 10 working days from the date of dispatch.
Tracking Notifications: Throughout the fulfillment journey—including dispatch, arrival at carrier hubs, and local final-mile distribution—automated tracking notifications will be dispatched to the email address provided by the customer during checkout, keeping you informed at every key milestone.
Delayed Shipments: In the event that a delivery exceeds the standard timeframe, we will initiate a formal investigation with the respective carrier. Depending on the outcome and findings of the investigation, we will proceed with an appropriate resolution, which may include a full refund or a replacement shipment.
- Risk of Loss and Title
In strict compliance with European consumer protection legislation, the risk of damage to or loss of goods remains with Zoobazeuab and shall only transfer to the consumer when the consumer (or a third party nominated by the consumer other than the carrier) has acquired physical possession of the goods. - Right of Withdrawal (14-Day Return Policy)
In accordance with EU consumer rights directives, consumers residing in the European region possess the statutory right to withdraw from their purchase contract within 14 days without giving any reason.
Withdrawal Period: The withdrawal period expires 14 days after the day on which you acquire, or a third party other than the carrier acquires, physical possession of the goods.
Exercising the Right: To exercise the right of withdrawal, you must inform us of your decision via an unequivocal statement sent to our customer support email at comb@zoobazeuab.com before the 14-day period expires.
- Defective or Damaged Goods
If you receive a product that is defective, flawed, or damaged upon arrival, you are entitled to statutory remedies.
Claim Procedure: You may contact our customer support team via email (comb@zoobazeuab.com) within a reasonable timeframe after receipt, providing clear photographic evidence of the defect or damage.
Resolution: Upon verification of the photographic evidence, we will process a full refund or arrange a replacement shipment without requiring you to physically return the damaged item.
- Intellectual Property Rights
All content available on www.zoobazeuab.com—including text, graphics, product photography, and brand insignia—is the property of Zoobazeuab or used under legitimate rights. Unauthorized commercial reproduction, distribution, or utilization of any site content is strictly prohibited. - Governing Law and Jurisdiction
These Terms of Service and any separate agreements whereby we provide products to you shall be governed by and construed in accordance with the laws of the Republic of Lithuania. Any legal disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts of Lithuania, without prejudice to mandatory consumer protection laws in your country of residence within the European Union. - Contact Information
For any questions regarding these Terms of Service, please contact us directly:
Brand Name: Zoobazeuab
Email: comb@zoobazeuab.com